Terms & Conditions

1. Overview

These Terms and Conditions ("Terms") govern the relationship between Kestrava Advisory ("we," "us," "our") and any individual or organization ("Client," "you") that engages our services. By engaging Kestrava Advisory, you agree to be bound by these Terms in full.

Kestrava Advisory is based in Caledon, Ontario, Canada. Our services are available to clients in Canada and internationally, subject to applicable law.

2. Services

Kestrava Advisory provides strategic advisory services including, but not limited to, brand strategy, AI training and integration, campaign strategy and creative development, and growth consulting. The specific services provided in any engagement are defined in a written agreement ("Statement of Work") executed before work begins.

3. Engagements & Scope

Every engagement begins with a no-cost consultation. Following this consultation, a Statement of Work is prepared detailing the project scope, milestones, deliverables, timeline, and fees. No work begins until both parties agree to the Statement of Work in writing.

Changes to scope, milestones, or deliverables after the Statement of Work is executed require written agreement from both parties. Such changes may affect timeline and fees, which will be documented in an amended Statement of Work.

4. Billing & Payment

All projects are billed on a milestone basis. Our billing model operates as follows:

• No deposits or upfront payments. You are never invoiced for work that has not been completed.
• Invoices are issued only after a milestone is completed, revised as reasonably needed, and approved by the Client.
• Reasonable revisions to meet the agreed outcome of a milestone are included in the milestone fee and are not charged as extras.
• If work was performed toward a milestone but the milestone was not reached, the incomplete milestone is not invoiced.
• Payment is due within 14 days of invoice date unless otherwise agreed in the Statement of Work.

All fees are quoted and invoiced in Canadian Dollars (CAD). Payments are accepted via Stripe and PayPal. Specific fees, currency, and payment terms for each engagement are documented in the Statement of Work.

5. Refunds & Cancellation

If a project cannot be completed for any reason, the Client is entitled to a pro rata refund for any milestone that has been paid for but not delivered. Milestones that have been completed, approved, and paid are not refundable.

Either party may cancel an engagement with written notice. Upon cancellation:

• Completed and approved milestones remain the Client's property and are not refundable.
• Any paid-but-undelivered milestones are refunded in full.
• Work in progress toward an incomplete milestone is not invoiced.

6. Intellectual Property

Upon full payment for a milestone, all deliverables produced within that milestone become the exclusive property of the Client. Kestrava Advisory retains no rights to use, reproduce, or distribute Client deliverables except as required to complete the engagement or as agreed in writing.

Kestrava Advisory retains the right to reference the engagement in portfolio materials (e.g., case studies, client lists) unless the Client requests otherwise in writing.

Pre-existing tools, frameworks, and methodologies developed by Kestrava Advisory remain the property of Kestrava Advisory. Where such tools are used in Client deliverables, the Client receives a perpetual, non-exclusive licence to use them within the delivered work.

7. Confidentiality

Both parties agree to treat all non-public information shared during the engagement as confidential. Confidential information will not be disclosed to third parties without prior written consent, except as required by law or regulation.

This obligation survives the termination of any engagement for a period of two (2) years.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Kestrava Advisory's total aggregate liability arising out of or related to any engagement shall not exceed the total fees paid by the Client to Kestrava Advisory in the twelve (12) months preceding the claim.

Kestrava Advisory shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunity, regardless of whether such damages were foreseeable or whether Kestrava Advisory was advised of their possibility.

9. Indemnification

The Client agrees to indemnify and hold harmless Kestrava Advisory from any claims, losses, or damages arising from the Client's use of deliverables in a manner not contemplated by the Statement of Work, or from information or materials provided by the Client that infringe on third-party rights.

10. Termination

Either party may terminate an engagement with thirty (30) days' written notice. Kestrava Advisory may terminate immediately if the Client breaches these Terms or the Statement of Work and fails to remedy the breach within fourteen (14) days of written notice.

Upon termination, the refund and cancellation provisions in Section 5 apply.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

12. Changes to These Terms

Kestrava Advisory reserves the right to update these Terms at any time. Changes take effect upon publication on this page. The "Effective" date at the top of this document reflects the date of the most recent revision. Continued engagement with Kestrava Advisory following any changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at:

Kestrava Advisory
23 Valleybrook Crescent, Caledon, ON L7C 4A5
Email: info@kestrava.ca
Phone: 647-622-3138